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Feature List

SMITHSolutions uses your current high speed connection to the internet to deliver quality VOIP phone service to your home or business (i.e. Voice Over Internet Protocol).  Even for mobile personal use, we have a SMITHSolution that fits your needs and is ready for you to use today.

Unlimited Local - Long Distance (US)
Voicemail
Voicemail to Email
Voicemail Text Alerts (per extension)
Number Porting
Caller id with Name
Call Forwarding
Follow Me-Find Me
Call Waiting
3 Way Calling
Call Blocking
Blacklist
Music on Hold
 

Interactive Voice Response Menus
Office Phone Connectivity
Day - Night Control w/ Time Conditions
E-Fax
Call Back
Conference Calling
Announcements / Custom System Recordings
Paging and Intercom
Ring Groups
Queues
Voicemail Blasting
Call Recording
Language Menu Select Options


Descriptions

Unlimited Local - Long Distance (US)
SMITHSolutions provides unlimited local and long distance for customers to locations within the 50 United States.  International rates will apply and may vary depending upon location. 

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Voicemail
As any standard, SMITHSolutions provides you with ultimate options for voicemail service for your business or home.  Retrieve your voicemail from any location by calling your number, view or listen for the status of your voicemail from any phone you are using and manage your customizable options accordingly. 

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Voicemail to Email
Are you tired of having to call in all of the time for voicemail?  Well, you can also receive your voicemail to your email account as well.  SMITHSolutions sends recording to your email account for you to download and listen on almost any device you have.  No more having to check in or call your secretary.  Never miss a message with Voicemail to Email.

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Voicemail Text Alerts (per extension)
Receive texts alerts with SMITHSolutions so you can always know when a message has been left.  You’ll receive the time, date and even length of the message for all your calls.  Now, you can have the power of accessibility through the technology of texting.

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Number Porting
Want to keep your number?  Why not!!??  With SMITHSolutions, you can place your phone number with your new service with us so you can continue doing business as usual.  Just switch to SMITHSolutions and bring your number with you. 

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Caller id w/ Name
Who is that calling? Always know who is calling you to determine what you want to do.  As a standard in the industry, you’ll have the ability to always know your caller information, even in a voicemail message before you listen if you desire. 

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Call Forward
You don’t need a phone to use SMITHSolutions’ service.  Just have your calls forwarded to any number you desire.  Your calls follow the locations you wish to send them.

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Follow-Me, Find Me
Similar to Call Forwarding, you can send a call to many locations and multiple numbers if desired.  Even set the type of calls for Simultaneous Ringing or Round Robin scenarios.  You’ll also have the option of confirming your calls so you won’t have to worry about taking the call if you don’t need to.  Your callers will never know your calls were forwarded and they will still be captured by our voicemail system.

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Call Waiting
Obviously, you’ll have the simple option to place calls on hold while receiving or making another call.  Whether it is with a business or home, you can manage your calls anyway you desire. 

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3-Way Calling
As another feature within Call Waiting, you can make 3-way calls and talk with multiple callers like a conference line.

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Call Blocking
Want to block a particular caller from the system?  SMITHSolutions has thought of everything with the ability to stop calls from coming in, even whether they show their caller id or not.

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Blacklist
Blacklisting involves specifying the number you wish to block and managing your list of callers.  Now, if you don’t want Susie to call you from her cell phone, you can say so!

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Music on Hold
Listen to that!  You can upload your own music you wish to have your callers listen to while they wait on hold.  This applies to queues and many other options you may use with SMITHSolutions.  Have them enjoy sales pitches, announcements or any other type of audio recording. 

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Interactive Voice Response Menus
At SMITHSolutions, we can make your business appear to have the high tech corporate look and feel.  Record any number of greetings and our specialist will work with you to configure your phone service accordingly.  Have your callers Press “1” for Sales or “2” for Customer Service.  It doesn’t matter what your needs our, get creative.  Our menus are the best option for remote and/or professional businesses.

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Office Phone Connectivity
SMITHSolutions Phones are the best use of our system to visualize the performance and quality in action.  With our service, you can connect your office phone at any location you desire and any place there is an internet connection.  Moving to another location...no sweat!  Just pickup the phone and take it with you.  No worries there as well!

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Day - Night Control w/ Time Conditions
Do you want to have your office change its greeting after-hours?  No problem at all!  With Day-Night control, you can manage your office’s settings to change its greeting times and switch messages as you please.

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E-Fax
Now who says you can’t receive a fax?  With SMITHSolutions, you can receive faxes straight to your email account in no time.  Through your home fax or electronically, you can send or receive faxes when you wish.

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Call Back
Want to call back someone without using your own caller id?  With SMITHSolutions, you can now protect your current caller id with Call Back.  Just call back through our system and put in your secret code to call someone with the number of your business.  Keep up the professional look-and-feel with SMITHSolutions.

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Conference Calling
Need a service to provide multiple users to participateon a call?  Now with SMITHSolutions, you can conference in large number of callers and have your own number whenever you wish.  With our flexible configuration options, you can even give them an access code to enter. 

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Announcements / Custom System Recordings
You can store customized recordings of any length you choose and place them as your greetings or menu options within your system.  Let us configure your experience to the way you like! Even if you want a message to play before transfers occur, we can make it happen with a SMITHSolution.

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Paging and Intercom
Want to contact someone at all of the extensions in your company.  Never fear, paging and intercom functions are here!  With a simple push of a few numbers on your keypad, you can contact all of your office mates all at once.  These features are dependent upon which phones are being used, but nonetheless, is a great feature to replicate for your business needs (i.e. doctor’s offices, schools, etc.)

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Ring Groups
Do you have a need to call a subset of your phone extensions all at once?  No problem.  Maybe you want to call all of the sales people in your organization, or just all of the secretaries.  With Ring Groups, you can setup lists of individuals to call or have them be contacted if someone presses a certain option in you menu.

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Queues
Do you have a call center or have a need to place your customers in a waiting queue until you answer?  Or do you have a need for having a technical support queue to take multiple callers at anytime.  SMITHSolutions has the answer.  With queues, you can announce the position a caller is in the queue and how long of a wait they have as well.  It is pretty neat and high tech to have all of these features for your business at your fingertips.

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Voicemail Blasting
Want to leave a message for all of your callers at once?  Use our Voicemail Blasting feature to do so.  Simply make sure everyone gets the message!

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Call Recording
Want to record you calls for quality assurance purposes?  SMITHSolutions allows you to do so for incoming calls.  This is great for call centers and other types of businesses that want to monitor the interaction with their customers.

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Language Menu Select Options
Are you catering to many customers in other states?  Setup menus in another language and have it work alongside your current menus!  This is great for those options of “Press 5 for French.”

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